FAQ frequently asked questions
What is Kristian & Aleksander?
Kristian & Aleksander is a marketplace where we sell and buy used and unused clothing items from top men's and women's fashion brands. Read more about us .
Where is Kristian & Aleksander located?
Our warehouse is located in Turku. If you want to visit or come try the products, please contact firstname.lastname@example.org
How do I return the product?
If for some reason you were not satisfied with the order you placed in our online store, you can return the products within 14 days after the shipment has arrived at the mail delivery point of your choice. Please note that the product can only be returned if it has our tag attached to the product. Do this:
- Inform us that you are returning the product by email to email@example.com . Put your order number in the notification, which you can find in the order confirmation.
- Attach the return consignment note that came with the product to the package and take it to the nearest postal service point. If you send the product back in a Kristian & Aleksander package, please remember to cover the old sticker with a new one. The return postage has already been paid for you. Keep the return receipt you received from the service point until you have received the return confirmation in your email or OmaPosti.
- When we have received and processed your return, you will receive a confirmation by email. Depending on the payment method you choose in the online store, we will return the money from your purchase to your account within about 2-5 banking days.
Can you find me the product I'm looking for?
That's what we're for! If you have been searching for a specific product without success, you can contact us. We will be in touch when the product is available and on sale just for you.
How long is the delivery time?
Usually 2-5 business days. Orders go through Posti.
We deliver orders as quickly and efficiently as possible. Most orders are shipped the next business day.
When will the refund of the product I returned appear on my account?
Returned products will be refunded once we have received and processed your return. Normally, the refund appears in the bank account within a week of the return.