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Delivery terms

Kristian & Aleksander Oy 3260789-4 ('the online store') sells products to private individuals. We reserve the right to change delivery terms and prices. The prices of the products include marginal tax. Shipping costs include sales tax.

Online store contact information

E-mail: info@kristianaleksander.fi

Phone: +358 40 142 4011

Postal address: Metsäluikkiontie 5, 21110 Naantali

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the cart in the online store's checkout function. When placing an order, you accept these terms of delivery, product prices and shipping costs. If an email address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation shows the ordered products and the price.

Payment methods

Online bank payments: Osuuspankki, Nordea, Danske Bank, Säästöpankki, S-Pankki, Aktia, POP Bank, Handelsbanken, Ålandsbanken, OmaSP, SEB, Lähitapiola.

Credit cards: Visa, Visa Electron, American Express, MasterCard and Eurocard.

Klarna: The options at your disposal are Invoice, installment payment, online banking and credit cards – all equally secure!

Together with Klarna Bank AB (publ.) (headquarter address Sveavägen 46, 111 34 Stockholm, Sweden) we offer payment methods where payment is made directly to Klarna. 

You can find more information about Klarna here and Klarna's terms of use here. Klarna processes your personal data in accordance with applicable legislation and Klarna's privacy policy.

delivery

Orders are posted on weekdays. The delivery time for products shipped from the warehouse is usually 3-5 business days. Shipping costs depend on the mode of delivery selected, any additional services, the weight and size of the order. You can see shipping costs in the online store's checkout function before finally accepting the order.

If the product has been lost or damaged during delivery, the online store must be notified without delay, but within 14 days. Packages that have been damaged in the delivery must be notified without delay to the company responsible for the delivery.

Returns

The customer of the online store has a 14-day exchange and return right in accordance with the Consumer Protection Act. The Customer has the right to change or return some or all of the products in the order. Returnable or replaceable products must be in the original packaging and ready for sale. The product labels must also be attached to the product. If you wish to return or change products, please contact the online store first and ask for return instructions. Please include your name, contact details and account number for any refund.

Unsubscribe, liability for errors and complaints

Before the order is delivered, the order can be cancelled by written notification by email.

The online store is legally liable for errors in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.